Reseller Terms & Conditions

Last revised on November 15th, 2024, effective as of November 25th, 2024.

Welcome to the Databox Reseller Program! By participating in this program, you agree to the following terms and conditions:

Eligibility

To participate in the Reseller Program, you must:

• Have a valid business license.
• Provide sales, marketing, customer success or analytics services to clients.

Reseller Rights

As a reseller, you are granted a non-exclusive, non-transferable right to market and sell Databox’s products/services in accordance with these terms.

Subscription Requirements

Client users must purchase their own subscription in order to be added as users on their Client Account. This subscription will be associated with and accessible from the Agency Account.

Pricing Policy

• Resellers are prohibited from charging clients directly for access to the software.
• Resellers must adhere to the pricing listed on databox.com/pricing and are not permitted to charge different rates.

Order Processing

• All orders must be processed through Databox’s billing system.
• Resellers are responsible for ensuring accurate order fulfillment and customer service.

Onboarding and Support Responsibilities

• Resellers are responsible for providing onboarding, setup help, and ongoing assistance to clients whose accounts are managed under the agency account.
• Clients will not be assigned a Customer Success Manager at Databox. They may contact Customer Support through the chat widget in their account for assistance with product issues.

Marketing and Promotion

• Resellers must use approved marketing materials provided by Databox.
• All marketing activities must comply with applicable laws and regulations.
• Resellers are prohibited from making false or misleading claims about Databox or its products/services.
• You are not permitted to purchase ads that could be considered as competing with Databox’s own advertising, including, but not limited to, our branded keywords and brand variations (along with misspelled brand name). You are only permitted to purchase ads and non-branded keywords that are approved by Databox. All paid advertising requests must be submitted through this form for approval. If running ads, you need to direct the ad to your own website, blog post, or standalone landing page.
• Resellers may not use any domains and/or URLs that contain Databox Trademark as the top-level display domain or URL in any advertisement.
• Databox’s Trademark may not be displayed in the headline or body of any advertisement being promoted by the Reseller.
• When engaging in paid search engine campaigns, Resellers must use their own domain and/or URL in their ads.
• Databox’s Trademarks cannot be used as a part of a Reseller’s website domain name, blog, social media accounts, YouTube channel, Twitter username or any URL associated with the Reseller’s account.
• Databox does not allow any trademark bidding on any search engine or paid placement service or site, including but not limited to, Google, Yahoo, Bing!, Ask and other similar services. Resellers may not bid on any Databox Trademarks.
• We reserve all rights to terminate The Agreement if we notice any reseller brand (Databox Trademark) bidding (or its variations). You must immediately discontinue all use of our trademark and references to this Reseller Program from your website(s) and other collateral. Termination or expiration of this Agreement shall not cause a Customer’s subscription agreement to be terminated.

Commission Structure

• Resellers will receive 30% commission on their client account subscriptions for the life of the client subscription, as long as they remain a client account underneath the reseller.
• Payments will be made monthly, quarterly, or yearly, depending on the terms of the client subscription.
• Commission will be paid based on revenue received by Databox. Any refunds or credits issued to client subscription will result in a reduction on revenue received.

Confidentiality

Resellers must keep all proprietary information, including pricing, marketing strategies, and customer data, confidential and must not disclose this information to third parties without Databox’s written consent.

Termination

Databox reserves the right to terminate this agreement immediately for any breach of these terms.

Limitation of Liability

Databox shall not be liable for any indirect, incidental, or consequential damages arising from the reseller’s participation in this program.

Modifications

Databox reserves the right to modify these terms and conditions at any time. Resellers will be notified of any changes.

By participating in the Reseller Program, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.